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Friday, January 18, 2013

TESCO Malaysia Everyday Offers, Or Not?

Believe it or not but even the best of Malaysia's superchain hypermarkets do screw up, more than once! 

That's why it is always better to check, check and triple-check before you commit to your purchase. Although there is a written code that in established stores such as Tesco for them to honor the price tag on the product, what happens when instead of a tag -- a generic master tag on the shelf and/or bin is used AND WRONG? 

Hypermarkets are fond of saving manpower on price tagging, so they did away with individual item tagging. It made their life so much easier as price changes could be effected with just a simple one tag change per barcode.

Let me quote my personal experience at Tesco:

I am not too fond at times (too many to count) of having to be informed by the Tesco cashier to get a refund from the Tesco Customer Service Counter. More often there is a queue of customers already waiting their turn. Most of the times when I feel that my time is more precious I would just accept having paid extra because on top of the time spent in queue there is also a waiting time for their Customer Service representative to run to wherever the product in question is located to verify the difference!

Why can't anyone or someone please do their pricing changes efficiently?

I do believe that Tesco already has in employ more than sufficient staff at hand (reference: Kepong Village Mall, Tesco HQ - staff parking already spilled over to 2nd level) to manage and overcome the said problem. Perhaps THEY don't see it as a problem, who knows?

So coming back to the picture proof -- quite hilarious, really. I was informed by one of their floor staff who was busy stocking up the bin, that the product referred to by the price tag was not the product displayed below it but actually meant for another product???

Question: If not, why continue stocking up the same product displayed "since" another product was supposed to be in place?

My actual question was one of curiosity as I only wanted to know why the promotional price is higher than the previous normal pricing!

Lesson learned -- always compare pricing and never believe in "promotions". Lastly, do check the expiry too!

P/S Complaining is also futile, the real people in charge who do care are not easily reachable...


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