Typical of a Malaysian "service" outlet, expect no service good enough to make you glow and smile. Even if you do find that special one place that does, it has got to be rarely consistent. AEON and Tesco cashiers, KFC front of house, Pizza Hut servers and most recently Subway Malaysia line employees. Perhaps there are more, care to share?
Off the road Note: TESCO loves to advertise and display racks with no products...for Heaven's sake if the product is off the shelves - remove the price label please!!!
One thing I'm sure it's not the ethnic background of the hire, take Hinods "the Five Ringgit Store" for example - Malays as sweet and accommodating as can be. Maybe then it's the volume of business - the more business you get, the less friendlier or appreciative the staff is for the business.
Well this video was captured June 24, a Monday and at about ten in the morning. It was only taken after 10 minutes of waiting in a line less than 10... not counting the 3 who left after waiting too long. And, it shows an unmoving line of customers waiting in queue at the Subway outlet in Kepong Village Mall. Although for the world to see, the minimum 3-person staff was down to 2 and it was impossible to provide timely service but the least they could do was to say, "Pardon us for the service wait, may I have your order please?"...
This entry is NOT really all about Subway. It's about the standards of service in Malaysia that is consistently the same. Even worse is when the help hired cannot even communicate properly is the same lingo (not making reference to Myanmars, Nepalese, Vietnamese and Bangladeshis - by the way there is a very fluent in Cantonese foul language Bangladesh cleaner wearing a Malaysian Harvest uniform at AEON Metro Prima, last seen chatting with a heavily smoking Chinese man in the loo).
Malaysia Boleh?
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