Thru our eyes we see the World
-
My eyes are my history. They contain the archives of all my memories. Eyes
wide open or shut tight, I can still see them, the faces and places I have
loved...
Friday, December 8, 2017
Quick tip on How I solved an issue where I had internet access but couldn’t browse
2 steps: Is there Internet Access? Is the Anti Virus program accessible? Since the network icon in my case (the WiFi) when I mouse over it and it shows internet access, this means that something is preventing the browser from accessing the internet. That something turned out to be the AV program which couldn’t be accessed as well. Removing the AV program seemed impossible as it was protected so I disabled it from startup and rebooted . Once it rebooted, I opened the browser and reinstalled the AV program. So far so good. 😅 Life.Work.Play Malaysia Broadband Access Service and Internet Access Issues
Thursday, October 5, 2017
What Will You Exchange Time For
Success Tip Numero Uno
Exchanging time for money = Work
Exchanging time for money = Work
Exchanging time for knowledge = Study
Exchanging time for Fitness = Exercise
Exchanging time for Leisure = Not Work, Study or Exercise. #successORfailure
Monday, August 7, 2017
What Every Malaysian Should Know
Know what you are complaining about and the correct authority tasked to enforce and investigate.
This is actually quite useful and I gleaned if off the MCMC website. In case there are those of you who do not know what the MCMC is and represents, do click the link to their website.
For example:
I was driving under the DUKE2 flyover when splatters of concrete mix hit my car from above. I ended up with a scratches and stains on my car's paintwork.
What I should have done immediately was to lodge a police report, instead of attempting to wash off the concrete mix. (threat to life/property)
So far, I've only written to the Public Works Department and DUKE2. Let's hope they reply soon. If they do, I'll post a comment immediately.
This is actually quite useful and I gleaned if off the MCMC website. In case there are those of you who do not know what the MCMC is and represents, do click the link to their website.
For example:
I was driving under the DUKE2 flyover when splatters of concrete mix hit my car from above. I ended up with a scratches and stains on my car's paintwork.
What I should have done immediately was to lodge a police report, instead of attempting to wash off the concrete mix. (threat to life/property)
So far, I've only written to the Public Works Department and DUKE2. Let's hope they reply soon. If they do, I'll post a comment immediately.
Saturday, July 29, 2017
Malaysia Broadband Access Services – When and Where to Complain
Foreword
I'm blogging about this subject as I came across several people (and that's bad) who were either having difficulties in approaching their ISP or had failed to get their ISP to act responsibly -- leaving them to unreasonably make do with the poor quality of their Internet connection.
A slow/poor Internet connection can be frustrating and in some instances mean loss of opportunity and also make you spend more time than you intended.
A slow/poor Internet connection can be frustrating and in some instances mean loss of opportunity and also make you spend more time than you intended.
Let's Get Started
There is an authority in each country that acts as the regulator for Broadband Access Services, as like the MCMC (Malaysian Communications and Multimedia Commission) does in Malaysia.
Whether you a residential or business customer subscribing to broadband access services from an ISP (Internet Service Provider), your rights are the same – that is, you are entitled to complain to your ISP when the quality of the service falls below your expectations.
Quality of Service is rated on connection availability, bandwidth availability, latency, jitter and packet loss.
The MCMC does not regulate jitter (the variation in latency as measured in the variability over time of the packet latency across a network). A network with constant latency has no variation or jitter.
It does however set the minimum requirements for the rest as follows,
Network Availability 99.9% of the time, excluding scheduled ISP maintenance works
Bandwidth Availability > 70% of your subscribed speed, 95% during busy hours
Latency < 85ms
Packet Loss < 1%
Note: Bandwidth is a measurement of how much data can be transferred at a time while speed is a measurement of how fast things are done.
According to “protocol”, you are expected to lodge a complaint with your ISP prior to any contact with the regulatory agencies. Why agencies as in plural?
Yup, there is another party to contact –
Communications & Multimedia Consumer Forum of Malaysia (CFM),
Malaysian Communications & Multimedia Commission (MCMC),
Off Persiaran Multimedia,
63000, Cyberjaya,
Selangor Darul Ehsan.
Hotline : 1800 18 2222
Fax : 03 8320 9083
Email : aduan@cfm.org.my
Working Days : Mon - Fri, 9:00am to 6:00pm
The former acts to mediate between you and the ISP to resolve your complaint, while the latter is supposed to protect your rights as a consumer.
CONSUMER PROTECTION & COMPLAINTS BUREAU
Malaysia Communications & Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6, 63000 Cyberjaya Selangor Darul Ehsan, Malaysia
Hotline : 1800 – 188 – 030
Fax : 03 8688 1880
Email: aduanskmm@cmc.gov.my
Website: http://www.skmm.gov.my
Working Days: Mon – Fri, 8:30am to 5:30pm
WHY go through all the trouble to complain when most of the time all I need to do is to restart my connection?
Simple,
Do the right thing today. When you don’t, nothing will improve.
Whether you a residential or business customer subscribing to broadband access services from an ISP (Internet Service Provider), your rights are the same – that is, you are entitled to complain to your ISP when the quality of the service falls below your expectations.
Quality of Service is rated on connection availability, bandwidth availability, latency, jitter and packet loss.
The MCMC does not regulate jitter (the variation in latency as measured in the variability over time of the packet latency across a network). A network with constant latency has no variation or jitter.
It does however set the minimum requirements for the rest as follows,
Network Availability 99.9% of the time, excluding scheduled ISP maintenance works
Bandwidth Availability > 70% of your subscribed speed, 95% during busy hours
Latency < 85ms
Packet Loss < 1%
Note: Bandwidth is a measurement of how much data can be transferred at a time while speed is a measurement of how fast things are done.
According to “protocol”, you are expected to lodge a complaint with your ISP prior to any contact with the regulatory agencies. Why agencies as in plural?
Yup, there is another party to contact –
Communications & Multimedia Consumer Forum of Malaysia (CFM),
Malaysian Communications & Multimedia Commission (MCMC),
Off Persiaran Multimedia,
63000, Cyberjaya,
Selangor Darul Ehsan.
Hotline : 1800 18 2222
Fax : 03 8320 9083
Email : aduan@cfm.org.my
Working Days : Mon - Fri, 9:00am to 6:00pm
The former acts to mediate between you and the ISP to resolve your complaint, while the latter is supposed to protect your rights as a consumer.
CONSUMER PROTECTION & COMPLAINTS BUREAU
Malaysia Communications & Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6, 63000 Cyberjaya Selangor Darul Ehsan, Malaysia
Hotline : 1800 – 188 – 030
Fax : 03 8688 1880
Email: aduanskmm@cmc.gov.my
Website: http://www.skmm.gov.my
Working Days: Mon – Fri, 8:30am to 5:30pm
WHY go through all the trouble to complain when most of the time all I need to do is to restart my connection?
Simple,
- To make sure you're getting what you pay for. A speed test is useful if you feel a slow connection or want to see how your Internet is performing.
- Avoid the inconvenience from too frequent and too many restarts.
- Avoid allocating time for attending to the ISP’s service technician, who will come and find nothing wrong with your line signal quality and speed at the time of his visit.
Do the right thing today. When you don’t, nothing will improve.
Secret Recipe Complaint
http://www.secretrecipe.com.my/
The following "feedback" was sent to Secret Recipe for a very bad experience at their outlet in Desa Parkcity Kuala Lumpur on July 28, 2017.
Dear Sir/Madam,
Your reference,
Desa Parkcity KL Outlet
Table # 6
Invoice # P1090502
The time it took to end our ordeal is equivalent to,
1. Placing our order for 2 lunch sets.
2. Watching an African couple walk in, sit next to our table, and place their order.
3. Being served the 2 Ice Lemon Tea for our order.
4. Asking the one local staff if we could move away from the African couple as we were sensitive to the strong perfume smell from them.
5. Noticing something was wrong when the African couple were served their order, finished and leave after paying.
6. Informing the one local staff at the Cashier that we will only pay for the drinks as the food never arrived.
7. Watching her question and scold the foreign staff who could only answered that the Kitchen was "lambat".
FYI, the lack of sincerity is apparent while the quality of service is appalling.
Why?
Not a single word of apology!
Send your complaints to feedback@secretrecipe.com.my
#poorservice #badservice #denial #unapologetic
#poorservice #badservice #denial #unapologetic
Saturday, April 29, 2017
Saga BLM Steering Wheel Removal (How To)
As with again, there is so little online information when it comes to Malaysian matters. Hence, this post...
Firstly, a great thank you to the good people at Proton.
For the longest time, I've had an annoying rattling emanating from the steering wheel of my Proton Saga BLM.
Warning: Do not attempt to pull out the steering wheel cover!
After failing to find any useful information on this subject, I decided to try my luck at removing the steering wheel cover to find and hopefully fix the cause of the annoying rattle.
Here's why you shouldn't pull out the cover, as is: The steering wheel cover is firmly attached to a backplate by plastic push in self locking pins. If you attempt to pull it out by force, it'll only result in broken pins and a costly replacement of the whole steering wheel!
A hex key, Allen key or Allen wrench is a tool used to drive bolts and screws with hexagonal sockets in their heads - the only tool you'll need for this job.
1. Remove the Horn Fuse, 4th one down on the left from the fuse box. When you open the driver side door, you'll see the fuse box at the side of the dashboard. Gently pull it open to access the fuse box. I actually used the fuse clip from the fuse box in the engine bay as it simplifies the work.
2. Using the hex key, break open the 2 screws local on the steering wheel. Do not fully unscrew! Unscrew only until you can take out the cover.
3. Gently remove the wire connector.
4. Adjust the screws at the 3 spokes of the cover. For some reason these screws are not secured with any lock thread and will loosen over time and the cover will rattle!
After adjusting the screws to NO free play, I didn't have any lock thread and used auto silicone sealant over each protruding screw to hopefully "lock" them in.
Reinstall the cover in reverse manner of steps explained above.
Enjoy and don't forget to thank Proton!
P/S: I also noticed a missing screw (see if you can spot it) where the steering wheel connects to the column...OMG!
Wednesday, April 19, 2017
What To Do When DBKL Makes A "Fine" Error, DBKL Salah Saman
Foreword: A Compound, Fine, Saman, or whatever you wish to call it must always be paid promptly - DO NOT ACCUMULATE! It'll only gather "interest" that's not in your favor.
Not many people love to be wrong but will still pretend as if they are right. That said, not many people want to be wrong and do nothing about it...
So what happens when you are wrongly accused of something that you didn't do? Do you keep mum and make amends, or do you attempt to undo the wrongful?
Here's my lesson from DBKL's Jabatan Penguatkuasaan:
Last week, I received a registered mail from the Dewan Bandaraya Kuala Lumpur (DBKL). In it was a DBKL Compound Notice for a traffic offense. I noted the date, time and "location" of the traffic offense. While it was 100% impossible for me to be there at that time, I still paid the minimum RM100 Compound at Pos Malaysia the same day.
My reasoning (only later to be told as wrong?): Never owe others and make good what you do.
Of course, I did try to call the 03-40267200 contact number stated on the Compound Notice (before making my way to Pos Malaysia) but it went unanswered.
Since Pos Malaysia could only accept payment and nothing else, they suggested for me to check with the nearest DBKL office - which I did by calling them and was given another number for the Jabatan Penguatkuasaan DBKL (JPK).
[Trust me, it's not easy finding out on the Internet things you need to know especially if it's Malaysian. For some blessed reason, whether it's something about the national cars or in this case bila terima saman DBKL salah there's a fog in the Internet cloud]
In short, what I was told:
So the next day, I went to the JPK. No parking lots at the front as told; possibly a sign of what's coming. Parked at the adjacent shop lots area for RM2. Was directed to the door next to the Kaunter Aduan. Met with the officer there (a soft spoken chap but apparently with a suspicious nature because he started with examples of how people lie to avoid the fines and etc!), to him the Compound is probably correct. Phew! Completed a Borang Rayuan and was told that if I wanted I could also make a police report but it was not necessary to give him a copy!?!
At the Balai Polis, the officer at the counter took down the details of my case and printed a copy of the Police Report. Her 2 colleagues sitting next to her advised me that since DBKL mentioned the police, a copy of the report should be given to them.
On my 2nd trip (the same day) to the JPK, I ended up paying RM2 for a RM1 parking ticket as the Parking Terminal was faulty. I truly wonder what happens to the excess money collected since it's not registered by the machine. Submitted a copy of the Police Report and requested a signed acknowledgement.
A week later, I received a call from the JPK's Proses Saman. The lady officer informed me that DBKL will refund the payment I made, but I would have to provide them with my bank account number and proof that the account is under my name vide a bank statement!?!
The next day, I went to the JPK's Proses Saman and filled up a Borang Pengesahan Maklumat and submitted it together with the original payment receipt and copy of bank statement. According to the lady officer, she cannot disclose more information on the investigation done as her role in the entire process is only to forward applications. All-in-all the entire ordeal should end within 3 months once the DBKL Bendahari transfers the RM100 into my bank account.
* no indication of any compensation from DBKL for causing the pain and suffering arising from this whole affair.
Quick Summary:
Not many people love to be wrong but will still pretend as if they are right. That said, not many people want to be wrong and do nothing about it...
So what happens when you are wrongly accused of something that you didn't do? Do you keep mum and make amends, or do you attempt to undo the wrongful?
Here's my lesson from DBKL's Jabatan Penguatkuasaan:
Last week, I received a registered mail from the Dewan Bandaraya Kuala Lumpur (DBKL). In it was a DBKL Compound Notice for a traffic offense. I noted the date, time and "location" of the traffic offense. While it was 100% impossible for me to be there at that time, I still paid the minimum RM100 Compound at Pos Malaysia the same day.
My reasoning (only later to be told as wrong?): Never owe others and make good what you do.
Of course, I did try to call the 03-40267200 contact number stated on the Compound Notice (before making my way to Pos Malaysia) but it went unanswered.
Since Pos Malaysia could only accept payment and nothing else, they suggested for me to check with the nearest DBKL office - which I did by calling them and was given another number for the Jabatan Penguatkuasaan DBKL (JPK).
[Trust me, it's not easy finding out on the Internet things you need to know especially if it's Malaysian. For some blessed reason, whether it's something about the national cars or in this case bila terima saman DBKL salah there's a fog in the Internet cloud]
In short, what I was told:
- Do not pay the Compound
- Email your dispute to jpk@dbkl.gov.my
- It's faster if you come directly to see the officer
So the next day, I went to the JPK. No parking lots at the front as told; possibly a sign of what's coming. Parked at the adjacent shop lots area for RM2. Was directed to the door next to the Kaunter Aduan. Met with the officer there (a soft spoken chap but apparently with a suspicious nature because he started with examples of how people lie to avoid the fines and etc!), to him the Compound is probably correct. Phew! Completed a Borang Rayuan and was told that if I wanted I could also make a police report but it was not necessary to give him a copy!?!
At the Balai Polis, the officer at the counter took down the details of my case and printed a copy of the Police Report. Her 2 colleagues sitting next to her advised me that since DBKL mentioned the police, a copy of the report should be given to them.
On my 2nd trip (the same day) to the JPK, I ended up paying RM2 for a RM1 parking ticket as the Parking Terminal was faulty. I truly wonder what happens to the excess money collected since it's not registered by the machine. Submitted a copy of the Police Report and requested a signed acknowledgement.
A week later, I received a call from the JPK's Proses Saman. The lady officer informed me that DBKL will refund the payment I made, but I would have to provide them with my bank account number and proof that the account is under my name vide a bank statement!?!
The next day, I went to the JPK's Proses Saman and filled up a Borang Pengesahan Maklumat and submitted it together with the original payment receipt and copy of bank statement. According to the lady officer, she cannot disclose more information on the investigation done as her role in the entire process is only to forward applications. All-in-all the entire ordeal should end within 3 months once the DBKL Bendahari transfers the RM100 into my bank account.
* no indication of any compensation from DBKL for causing the pain and suffering arising from this whole affair.
Quick Summary:
- Decide first whether to proceed with the below by weighing if the heartache, your time and travel costs, and patience is worth more than the sum of the Compound;
- Do not make any payment in trust/faith;
- Do not email DBKL, especially the Pengarah who has yet to reply any of the several emails I sent;
- Go direct to see/meet them;
- Make a Police Report before your trip to the JPK;
- At the JPK, proceed to the Kaunter Aduan located on the Ground Floor;
- You will be given a Borang Rayuan Kompaun. Complete it and submit together with any other substantial proof to support your claim besides the Police Report;
- You should receive a call from them within 7 days. If not, another visit to the JPK is necessary.
- In the event, you are unable to resolve the problem with DBKL -- your options are to pursue it at a higher level with the Federal Territory Minister. And if that fails, to seek legal counsel and action.
WARNING: This advice is only intended for those who are 100% sure that they have been wrongfully issued with a DBKL Compound. IF guilty of the offense, pay up!
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