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Saturday, July 29, 2017

Secret Recipe Complaint


http://www.secretrecipe.com.my/



The following "feedback" was sent to Secret Recipe for a very bad experience at their outlet in Desa Parkcity Kuala Lumpur on July 28, 2017.

Dear Sir/Madam,

Your reference,

Desa Parkcity KL Outlet
Table # 6
Invoice # P1090502

The time it took to end our ordeal is equivalent to,

1. Placing our order for 2 lunch sets.
2. Watching an African couple walk in, sit next to our table, and place their order.
3. Being served the 2 Ice Lemon Tea for our order.
4. Asking the one local staff if we could move away from the African couple as we were sensitive to the strong perfume smell from them.
5. Noticing something was wrong when the African couple were served their order, finished and leave after paying.
6. Informing the one local staff at the Cashier that we will only pay for the drinks as the food never arrived.
7. Watching her question and scold the foreign staff who could only answered that the Kitchen was "lambat".

FYI, the lack of sincerity is apparent while the quality of service is appalling. 

Why?  

Not a single word of apology!

Send your complaints to feedback@secretrecipe.com.my

#poorservice #badservice #denial #unapologetic

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