Pakatan Harapan: Improving Communication with Public

Why this post?

Well it's because I'm not aware of any other channel besides Twitter and even that risks being ignored or drowned out by other tweets.

The Najib regime taught me a simple fact when having to deal with the Government, it was mostly tedious. Telephone calls unanswered, and if answered - different replies. Emails that are not acknowledged leading to no reply. So the next best thing is to make an e-request that will probably take forever for a reply as well.

We Malaysians are basically a very laidback lot and if we could go to work by staying at home, we would.

Searching the Net for a solution on their official websites will often result in nothing too because the Frequently Asked Questions conveniently does not have the answer you want. Alternatively there will be forums and chat groups that are not "official" but then everything is hearsay, and given the fact that 2 government officers can also give different replies to 1 question!

How vexing!

I hope the Pakatan Harapan Government (at least the Negeri-negeri where they won the state) will find ways to simplify communication between them and the public. Fact: There is much knowledge to be gained from listening to the public, and knowledge is power.

The public is a pillar for the Government. Without its support, PH could be seeing a return of BN. Yikes!

Show us you love us by listening to us. Let us let you know what we like about you. Let us tell you what you are doing well and what could be even better. Make us a part of the Government by engaging us as much as needed.

Start by simplifying communications:

1. Let us be heard, not hurt. Nothing beats human to human communication when it's prompt and clear.
2. Touch base with us from time to time, put us on your newsletter list. Add in an option for us to feedback.
3. Don't call us on the phone, we are busy too! Of course, if it's urgent send us an email first and then call us!
4. Organize community gatherings where we can meet up, no ceramahs please!
5. If we voted for you, make it clear to us the location of your Community Service Centre.
6. Follow through on 1 - 5.

Last but not least, how would you like us to communicate with you too?