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Tuesday, February 3, 2009

McDonald's @ Malaysia - unforgivably Malaysian

"Had an awesome time at McDonald's and can't wait to share it with someone? Think you've got an idea to help us boost our service? Let us know! We'd like to hear what's on your mind to improve our services. We want you to love every encounter with McDonald's. After all, we're supposed to be your favourite place to be, not just a place to eat!"

And, that's how the fat lady sings or in my case, screaming...at least they have the gall to make it an online tagline of sorts.

McDonald's in Malaysia is a very poor ripoff of the international Golden Arch chain. The food served is anything but fast. Quality for instance will have you served with a fish fillet burger that has hard crusty sides that makes you wonder if its because you're the first to order for the day and that's the leftover from sometime back (I wouldn't dare say its "overnite").

Compared to other joints or reputable outlets - there seems to be an awkward gap in the communication skills of the staff that's employed in McDonald's Malaysia. It's the only place in Malaysia I think besides the obvious mamak joints and some food courts where the official, common, and only language spoken is Bahasa Malaysia. It's rather embarrassing as a Malaysian to translate for a foreign guest and rather rude of the McDonald's staff to not answer in English. I however find it very comical to be engaged in this childish defiant play. At the same, HR hiring is restricted to a very un-Malaysian representation.

The best parts are,
1. KFC (Kentucky Fried Chicken), Pizza Hut, and even Burger King hire better staff.
2. Their staff are more attentive.
3. They are also respectful in communication with better language skills.
4. They do not chat with their co-workers when serving a customer.

Now, McDonald's anyone? Awesome? I don't think so. Can't wait to share it? Definitely, so that others can read and see that their experience is not that much different. I'm lovin' it? No No No...

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