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Friday, September 12, 2008

Build a success-oriented service culture

Good staff has plenty of options nowadays. They don't need to work for you and stay with you long term. Building a strong and successful company culture will help you to attract, develop and retain great staff.

It's important to get the right people into you organization and it's expensive to hire the wrong ones too.

Discover What Works, and What To Avoid,
To Build a successful Service Culture

Key Criteria:

Develop your service philosophy
Attract and retain the best people
Reward strong team members
Motivate and empower your staff
Build successful partnerships
Improve communication between groups
Increase understanding and commitment
Build a culture to support CRM programs
Create a winning physical atmosphere
Generate the spirit of service every day

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